My microsoft acc was hacked

skylerTA · Apr 7, 2025 at 5:12 PM

I got hacked by someone and i know the hacker's email and from other forums, the moderators said if i have the email i can recover my account my friend saw that the hacker changed the name of my Minecraft account and started playing on it. I really want my account back as i had much fun playing Minecraft what can i do to recover the account

:)

Jutin Meme

I've asked some Microsoft agents, they're helping me recover my acc now. It was proven that my acc got hacked so I can recover my old one per usual.

skylerTA

it says that "We couldn't find an account with that username. Try another, or get a new Microsoft account.

"

Kathy A.

Hi Marvion_Bruh,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Kind regards,

Emmanuel Santana

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

What happens when you try to log in with your original account? What's the exact error message? Try with this link: https://account.microsoft.com/

Kathy A.

Hi Marvion_Bruh,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are suspecting someone is currently has an accessed to your Microsoft account. I would like to inform you ahead that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

To recover your account, we would suggest for you to check this support link - How to recover a hacked or compromised Microsoft account. That link has listed out the steps you need to follow in order for you to recover your account. You may also refer to this link - Secure your account if you think you’ve been hacked | Xbox Support for the more tips.

To protect your privacy we can’t do anything to an account beyond helping customers verify their ownership through the steps given on those support links.

Sincerely,

Xbox Forum Moderator

Microsoft Community

My microsoft acc was hacked