My messages won't work

Discus and support My messages won't work in XBoX on Consoles to solve the problem; last year after a update on Xbox one my messages stoped working I tried to resolve it by contacting Microsoft they said they would get back to me with... Discussion in 'XBoX on Consoles' started by pod 739, Mar 31, 2017.

  1. pod 739
    pod 739 Guest

    My messages won't work


    last year after a update on Xbox one my messages stoped working I tried to resolve it by contacting Microsoft they said they would get back to me with in 2 weeks it's now a year later no response if you could help me solve this it would be greatly appreciated
    .

    :)
     
    pod 739, Mar 31, 2017
    #1
  2. Tecko Rush
    Tecko Rush Guest
    Sending messages won't work

    My messages won't work [​IMG]

    Sending messages o people won't work and I get errors when I send it
     
    Tecko Rush, Mar 31, 2017
    #2
  3. matthewiag
    matthewiag Guest
    Xbox Live Messages won't work

    Hello TheRealBajanman



    Can you check if you have security proofs enabled on your account.



    1. Please go to and sign into this page
    https://account.live.com/proofs/Manage


    2. Look under where it says "Security Info helps keep your account secure" and make sure you have a Phone Number and Alternate Email Address set.

    3. Power cycle the console press and hold the power button for 10 seconds and wait 1 minute then turn on the console.

    4. Sign back in to your account and try and send a message



    After this you should be able to send messages again My messages won't work :)
     
    matthewiag, Mar 31, 2017
    #3
  4. FlyingDynomite Win User

    Messaging won't work

    NEVER MIND! It finally worked after me trying about three more times. Thank you so much for the advice, I really do appreciate the help. Have a good day and goodbye!
  5. FlyingDynomite Win User

    Messaging won't work

    I appreciate the response, but I'm still having issues. My console is telling me that everything is completely connected, my NAT type is open, and my internet connectivity is 100%. I can also still chat in parties and send messages through party chat,
    but my private messaging towards groups and/or individuals is still saying "Messaging is not working" and to check the support page for help. Thank you for trying to help but I still cannot message anybody.
  6. XBF Nestor S Win User

    Messaging won't work

    Hey Dynomite thanks for taking the time to bring this issue to us!

    We've seen this happen before and sounds like this could be being caused by the network (NAT Type) Your NAT type, combined with the NAT type
    of other players, determines whether you can successfully use multiplayer gaming or party chat. The tables below illustrate the differences between the NAT types and, based on your NAT type, who you can play multiplayer games with and hear in a party chat.
    Give the NAT troubleshooter a shot and let us know if we can further assist in this or any other issue or inquiry!
  7. XBF Nestor S Win User

    Messaging won't work

    Hey Dynomite thanks for the reply!

    If that didn't help check out the
    Reputation Check
    , and since the issue could be on the latest update the problem might be on the actual OS of the console so we would suggest a
    Soft Factory Reset
    (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
  8. I Rezyl Azzir I Win User

    Xbox messaging won't work?

    if it is on the console please try hard resetting your console, if it is on the computer please try deleting the app and reinstalling it.
Thema:

My messages won't work

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