My messages on Xbox won’t send!!

cocoa pebbles · Apr 7, 2025 at 8:22 AM

My messages on Xbox app won’t send to anybody, I don’t have any strikes or suspensions. Whenever I text it says failed to send, resend or cancel and I press resend, it doesn’t work, I’ve restarted my phone, signed out, and checked my notifications. I really need help, I can’t talk to anyone.

:)

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues sending messages.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please make sure that your account is verified. You can do this by logging into your Microsoft account and checking for any prompts. And it is also best to have an updated security information on your account by going to https://account.microsoft.com>; Security> Advanced Security Options.

And then double-check your privacy settings to ensure messaging is enabled. To do this, go to the Xbox app and navigate to "Privacy & Online Safety," and make sure communication options are set to allow.

On your Xbox app or console, kindly remove your account and then add it back because this can refresh your account settings and resolve any glitches.

If you're using the Xbox app, please clear its cache or resetting it. On your phone, you can do this in the app settings.

Thank you for your cooperation.

Mister Cazador

Greetings.

On your Xbox One console, if you go to Settings>Account>Privacy & online safety>Xbox Live privacy>View details & customize>Communication & multiplayer, do you have "Others can communicate with voice, text, or invites" toggled on
to either "Everybody" or "Friends"?

SamRough

I can send messages but it won’t allow me to talk through mic

XBF Leo G

Hello logan,

Thank you for posting on the Xbox forums. We need a little more information to ensure we provide the correct solution. Are you attempting to send a message through the console or the Xbox app for mobile devices? Did you receive a link to add the number and
send the code through your Xbox message center or email address of the Microsoft account? If the console is an Xbox One, we recommend

completing a power cycle by holding down the power button on the console for ten seconds. Once the console has been power cycled, we recommend attempting to send a message. Be sure to let us know the results!

AngelObullets

Hi there Rangarich

This is a wide range problem on phone app, please check on www.xbox.com to see your messages that is a quick work around.

My messages on Xbox won’t send!!