My live gold has not been activated (Urgent)

Makutsuki · Jul 18, 2015

Dear support team

I just purchased my one year live gold member via my credit card yesterday. But it showed on the screen that not success; however, the payment had been done after checking my credit card. What is going on?

Date of paying: 18 Jul 2015 15:27

Amount: 88 Singapore Dollar

please help to check and fix my issue ASAP. (Return my money or acitvate live gold memeber for my account)

Thanks a lot.

:)

Nathan Roberts (SunkNath) · Jul 18, 2015

My live gold has not been activated (Urgent)

Hey there,

Just like to start off by saying: Please do not post your email address or personal identifiable information in your posts on this community. This opens you up to all kinds of spam and abuse from people that pass through this community. If a Microsoft Employee
wants your email, or personal identifiable information, they will ask for it in a Private Message. But please make sure they are verified staff before releasing this kind of information. You can tell they are staff as they will have either: "Xbox Support"
or "Official Staff" printed on their forum gamercard on the left hand side of their post. Just a friendly heads up

For bank and billing questions/problems, it is best to reach out to Xbox Support directly. They have a wider range of tools available to them, and are able to look deeper into your account in a more secure and safe environment. You don't need to call them,
you can chat to them though a secure chat or request a call back from them. This is up to you. Please don't select the forum option though.

To contact them, please follow this link below and select your chat option.

Contact Us | Xbox Support

I hope this information helps you with your question.

Regards,

Makutsuki · Jul 18, 2015

My live gold has not been activated (Urgent)

Dear support team

I just purchased my one year live gold via my credit card today. But it showed on the screen that not success; however, the payment had been done after checking my credit card. What is going on?

Date: 18 Jul 2015 15:27

Amount: 88 Singapore Dollar

please help to check and fix my issue ASAP.

You may also reply my question to my eamil: [Mod Removed]

My thanks

onyxishere · Jul 18, 2015

Sorry to hear it. Do you live in Singapore? If so, is your gamertag set for Singapore? Please be aware that Gold memberships are region locked and can only be used for the region in which they were intended.

If your region is correct be sure to double check your billing info at commerce.microsoft.com or try to redeem the code on the website here

account.xbox.com/.../RedeemCode

If that doesn't work then you should try contacting phone support for further assistance. 6622-1626

Nathan Roberts (Sunk

Hey there,

Just like to start off by saying: Please do not post your email address or personal identifiable information in your posts on this community. This opens you up to all kinds of spam and abuse from people that pass through this community. If a Microsoft Employee
wants your email, or personal identifiable information, they will ask for it in a Private Message. But please make sure they are verified staff before releasing this kind of information. You can tell they are staff as they will have either: "Xbox Support"
or "Official Staff" printed on their forum gamercard on the left hand side of their post. Just a friendly heads up

For bank and billing questions/problems, it is best to reach out to Xbox Support directly. They have a wider range of tools available to them, and are able to look deeper into your account in a more secure and safe environment. You don't need to call them,
you can chat to them though a secure chat or request a call back from them. This is up to you. Please don't select the forum option though.

To contact them, please follow this link below and select your chat option.

http://support.xbox.com/en-GB/contact-us#2:0:2

I hope this information helps you with your question.

Regards,

onyxishere

Sorry to hear it. Do you live in Singapore? If so, is your gamertag set for Singapore? Please be aware that Gold memberships are region locked and can only be used for the region in which they were intended.

If your region is correct be sure to double check your billing info at commerce.microsoft.com or try to redeem the code on the website here

account.xbox.com/.../RedeemCode

If that doesn't work then you should try contacting phone support for further assistance. 6622-1626

SquareFeline87

I need urgent help. I have sold my xbox and deleted the accounts. I don't know a clue what my gamer tag was or the email address linked to it. But my xbox live is still active and I cannot cancel it. How can I get around this ???

gds1972

https://support.xbox.com/en-US/my-account/xbox-live-membership/games-with-gold-faq

As Smwutches has said an active Xbox Gold subscription is required to play Xbox One games with gold games.

Darhyl Amizola

I appreciate the response and my apologies, the steps above must have been outdated.

Kindly try these steps:

https://support.xbox.com/en-US/contact-us/

> Account and Profile
> I forgot my username
> My account is hacked
> Then select contact options
> Skip
> Then select Request a call sign-in required.

Best Regards,
Darhyl

My live gold has not been activated (Urgent)