My laptop always ask me for permission to open the xbox app. Why?

Same problem when trying to start on my Windows 10 Laptop the xBox app or xbox smart glass app or Groove. . xbox app always gives me the error code 0xbba and ask me to try later to connect. It worked 2 weeks ago including streaming a game from teh console
to the laptop, but now.... . Any help would be very much appreciated!

Agree - this xbox one app is unusable, it buffers all the time. I can run both my laptop (chrome) and my iphone on the same internet connection with no issues whatsoever, but the microsoft xbox app is so frustrating. Also why does it always ask me to login ????? I have reinstalled and reset the xbox so many times I can't believe I am paying the nba for this.

I may have found a solution to this problem. It may not work for everyone; I have no idea. What I did that somehow by a FAR FETCHED MIRACLE worked was simply logging into my XBOX account online since the app on my computer was not allowing me to. I then
made sure my account settings on my computer allowed me to always be notified of any changes made. After that, I closed out all my browsers and then restarted my computer. Afterwards, I opened up the XBOXmahjong app, and it asked for permission to update and
use my Microsoft XBOX account. I allowed this and clicked okay. It then signed me in, and the XBOX app signed me in as well upon opening. I hope this helps!!!!

Hi @XBF Zineb F,thanks for the reply,

I'm fine and I hope you too!

I have tried uninstalling and reinstalling the game (as suggested in the guide you sent me) but it didn't solve the issue. Can you try to give some more specific suggestions?

The problem is that when trying to open the game from the XboX app (or from anywhere else) the PC asks me (as administrator) the permission to open the application "CustomInstallExec.exe", which has as description the following: "Program of installation of the dependencies of Microsoft Store" (my pc is in italian so the translation could be sligthly different).

After having given the permission for opening that app, the message "the PC couldn't open the app" is displayed and the whole process gets canceled.

I ask you, again, if you, or someone else of the Microsoft Team, can help me out on this specific problem.

Thanks again

So, I figured it out ...

When logging in to the XBox app on the family laptop, it did the following:

Asked for MY XBox/Microsoft login (not associated with laptop)

Asked for MY password (not associated with laptop)

Asked for PIN (which I assumed was MY PIN, since it's MY account)

On a whim, we tried using my child's PIN who was logged into Windows on the Laptop.

It worked.

IMHO, this is a horrible system. Why would an app ask for login information multiple times for 1 person associated with an APP, but have the last item needed be the login info for a 1 person associated with a OS, and then NOT tell you what it's actually asking for? Who in their right mind would assume that after TWO prompts for info that it would be a THIRD prompt for somebody ELSE?

Ridiculous.

Thank you, Lucas, for trying to help.