My kid's profile (Family account) can't connect to xbox live and age restricted when...

Discus and support My kid's profile (Family account) can't connect to xbox live and age restricted when... in XBoX on Consoles to solve the problem; We are subscribed to xbox ultimate gamepass and both of my kids are in my family account. They are able to play games offline and online multiplayer.... Discussion in 'XBoX on Consoles' started by hyperclass, Oct 12, 2020.

  1. hyperclass
    hyperclass Guest

    My kid's profile (Family account) can't connect to xbox live and age restricted when...


    We are subscribed to xbox ultimate gamepass and both of my kids are in my family account. They are able to play games offline and online multiplayer. Now we bought NBA2k21, I was able to play NBA2k21 with my own account with no problem but when my kids profile
    it would say "Age restricted" and "can't connect to xbox live" but at the same time they have no problem playing other games multiplayer online and can access xbox live. I made changes in their profiles making it "unrestricted" with the age limit and restarted
    the console but still shows the same problem

    Please help thanks!

    :)
     
    hyperclass, Oct 12, 2020
    #1
  2. [Farscape] Win User

    My kid's profile (Family account) can't connect to xbox live and age restricted when playing nba 2k21

    to play that game requires a 2k account which is created when you start the game, i think the minimum age is 13 or 16 cant remember but if they are to young then they cannot play it.
  3. ArminatorX Win User

    Adding a gamertag to the Xbox app

    In order to monitor your kids, you should add their accounts to your parent account in the Microsoft Family settings.

    Go to
    https://account.microsoft.com/family
    and sign in with your parent account. There add the two accounts of your kids (make sure that when you create the accounts for your kids, that you enter their proper birthdate, as this determines when the account becomes
    an adult account, that can't be restricted).

    There you get an overwiew of what the kids did and also set restrictions, like playing time limits per day or week, or restrict games to a certain age, (dis-)allow them to talk to internet strangers via Xbox Live etc.

    If you want to use the Xbox App, be aware that this is not a monitoring tool. The Xbox App is just a "social network" for gamers. You can add your kid's gamertag names as "Friends", and you can see what they are currently playing. If you look at your friend
    list, you would for example see "Kid1Gamertag is playing Minecraft" under their name. But you will not actually see their game screen.
  4. Daft Badger Win User

    Age of players

    Wouldn't really work due to the amount of kids who lie about their age when starting an account so they can download age restricted content etc.

    Plus there just as many idiots that are my age on live as there are youngsters.
  5. James2k Win User

    Can't play multi-player minecraft xbox one

    I've turned all my sons restrictions off and he still can't play online. We have had so many issues with the account restrictions, I guess it's time to create fake profiles with over 18 ages just so my kids can play Minecraft...
  6. choppyseize Win User

    Profile

    This usually means you're account is underage or has restrictions. When you created the account did you use your real age? Because while you're able to change your age after the fact it won't be recognized as your official new age. This is to prevent kids
    from just changing their ages to bypass things. You may need a parent or guardian to add you into a family account and adjust the restrictions for you.
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My kid's profile (Family account) can't connect to xbox live and age restricted when...

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