my keyboard's leds light up, but the keys don't work

I'm really sorry about the situation, friend.

And I really appreciate your understanding.

Count on us for any doubts ok?

of course, thank you for everything

thank you, i just did that, but it's my keyboard error, that helped me a lot thanks

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Tapiroka, Perform this procedure here, if it is a system bug, it will be eliminated and the keyboard will work.

But if it doesn't work, it's probably a keyboard error, so I advise you to try another one, friend.

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

I look forward to hearing from you with new information.

Best regards

Even my Razer keyboard (that needs 2 USB ports) works and it even lights up too!