My Keyboard isnt being recognized

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Please do the following troubleshooting to fix the issue with your controller

Troubleshoot your Xbox Wireless Controller

https://support.xbox.com/help/hardware-network/...

If your problem persists or the problem is fixed please let me know!

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If you can sign into your account on your console then you will want to go to settings and under the account tab go to sign in security and passkey and that page will show you what email is associated with your account on the console.

This is the email address that you need to be signing into on the app and website.

When you signed into your account on the website and it wanted you to create a new gamertag that means the email address that you were signing in with did not have a xbox profile attached to it and when you signed into your account at account.xbox.com then
the system created a new xbox profile for that particular email address.

I am having this similar issue and am on a college campus wifi. my ip isnt being recognized by my smartglass app and i am trying to connect it to stream games.

Sounds like the game share isnt being recognized I'd try rehoming it to the xbox sometimes it can randomly unhome I've had happen

It isnt an officially licensed product so it may or may not work fully with your console. With that being said, I have used a Dell keyboard with usb and had no problem.