my key not work

Hi,

One possible explanation as to why you're encountering this issue is due to the Created status of the product code. Let's isolate your concern by answering the following questions:

• Are you trying to redeem a Gears of War 4 product key?
• Are you getting any error messages?
• Where did you purchase the product code?
• Are you using an Xbox One console or a Windows 10 PC?

To verify the status of the product key, we suggest that you contact our Xbox support team. You may get in touch with them via chat support or schedule a callback at your preferred date and time. Refer to this
link for their contact information.

Note: Our chat and phone support team may also process a refund for purchases made from the Xbox Store.

Hi there!

To confirm, is this an issue with your headset buttons or controller buttons?

Are you using an Xbox console? Which model?

Try to power cycle your console instead. Press and hold the Xbox power button for 10 sec until it turns off. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

Be sure to try all the suggested troubleshooting steps from this link for controller issues: https://support.xbox.com/help/hardware-network/...

Wow, the support here is really bad. I paid for a working CD Key and my CD key doesn't work.

There is a possible issue with the license of the game. It is also possible that the Windows Store needs a reset to clear the Store cache. To resolve your concern, you may perform the following solutions on your PC:

Solution 1. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

Solution 2. Reset the Windows Store to clear the Store cache.

1. Press Windows key + X on your keyboard.   
2. Click on Command prompt (Admin).   
3. Type wsreset.exe, and then hit Enter.   

Solution 3. Re-register the Windows Store to refresh and update the licenses of the games and apps that you installed on your computer.

1. Press the Windows key + X on your keyboard.
2. Open Command Prompt (Admin).
3. Paste the following command: PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
4. You should see a progress bar that re-register the Windows Store on your computer
5. Restart your computer for the changes to take effect.

If the issue persists, we suggest that you reinstall the game to manually update it.

I thought this was the way to contact gfwl. At least, the support page sent me here. I must say that the whole website is incredibly hard to navigate.