My item is gone

Hello @zenツ❗️❗️, I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support.

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi Burak, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you checked the in-game Marketplace for your items?

Look for "My Packs", you should be able to download them from there.

Please, take a look here for more detailed information: https://help.minecraft.net/hc/artic...ft-Marketplace-Issues-and-Missing-Content-FAQ

Let me know if it works!

I got it to work but my items are gone

Is it no longer available? If it's gone, then most likely, you are going to have to use an Xbox 360 to get the full functionality of the access to the avatar items for the old ones. I still have my Xbox 360 and I change my original avatar outfit there.
But if some items are gone from the store, then it's gone. But if you already download it before, look under Download History. The list is long, but be patient and keep scrolling until you find the item you want to download.

Hi there,

This item I believe is an avatar item. Have you gone to the avatar customisation app on Xbox One and checked your costumes, or looked around all different clothing types to see if it's there?