My inaccessible Xbox account (request)

My suggestion is to contact Microsoft support about that issue. Nobody can help you here.

Link to their page is here.

I worked through the Contact Us support tree on the website you linked, and the result said that phone calls and chats are not available for issues regarding refunds. The only option was to file an online refund request, which necessitates
being signed into the account on which the item was purchased. Otherwise, it says, "If you don't have access to the account that made this purchase, you will need to contact your financial institution for a refund," which is the same advice I received before
and which I pursued as far as I could. I appreciate your attempt to help, but it doesn't get me anywhere I haven't already been. Do you know of any other method by which I might attempt to resolve this issue?

Would anyone else happen to have a suggestion?

Hi Persistenance,

Thanks for coming to the forums with your issue. We recommend trying to log in on the
account website. Also on the PC try different browsers. If you continue to have issues. You will need to request a call from support, to see if there are any issues on the account.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hello, try to loggin with the Mozilla Web browser, this happened to me once and i made it with this web browser...