My HyperX headset won't work. My laptop recognises it to be plugged in, but I can't hear...

Do you think it could be related to your controller's 3.5mm plug in? Sometimes my HyperX headset needs an unplug/replug in order to be working properly.

I have exactly the same problem, working fine through 3.5mm headset jack on controller, next day no sound at all through controller, only through tv. Controllers won't recognise headset plugged in. I have two controller and both the same. Headset ok on other
devices and worked fine on xbox one s prior. Just randomly stooped recognising headset plugged in.

Have followed all trouble shooting recommendations and no joy.

Thanks XBF Crystal P.

As outlined in my original post - I've already tried all the things you recommended. I know the headset works (tested with my laptop) and that the controller and spare controller are fine too. Both have been working fine and then suddenly the controller
and xbox won't recognise the headset? This seems to be a wider issue according to other threads with other gamers too.

This is an Xbox issue...

None of those troubleshooting steps are appropriate to my situation. As evident from the fact that sound plays out of other connected listening devices, there is no issue in my sound settings; and I cannot change the volume or similar, as the device and
accessory settings are not acknowledging that there is a headset connected (and there is sound when connected to other headsets). I am aware that this option appears below "buzz" in the device and accessory settings.

It is not that the mic is not recording, or that sound is not coming through the headset, it is that the controller won't recognise that there is anything plugged in when combined with my headset (even though it can recognise other devices, and the headset
is working).

Thanks anyway.

I was just in chat because none of my headsets work and I also asked about that as well because mine does the same thing. Apparently it was from the update. I can't get that to unmute either. My main issue is that nobody can hear me via chat in party
or game. I can hear them but they can't hear me. My chat mixer does not show up when I plug in the headsets. I've tried 2 different headsets and 2 controllers. Reset console and NAT settings in router. Nothing works. The chat mixer seems to be a bug
which they are working on but I mean come on, I couldn't chat before this update so....

The headsets work testing Skype on the console and i tested them on the laptop so I know they function. It's really frustrating not being able to chat with your friends.