My hotspot won't let me go online

Hi Nathynn! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Xbox One and Series S consoles are different console generation. So it may work on Xbox One but not on Series S. Mobile data hotspot is not a recommended network connection for gaming since it lacks configuration compared to using modem or router.

The best option we can do here is for you to buy a prepaid modem/router if possible to use for gaming. Alternatively, the solution we could try in your case is to restart your phone where the hotspot is coming from and make sure that only your Series S is connected to it. Let's see if that will work.

My Xbox won't show my Dns and cuz of that It won't let me connect to my hotspot. If this isn't fixed I will not be able to play or download I can't even sign into my account.

Hey, nate!

I'm sorry to see any issues getting online! This error is most commonly associated with not having Gold on your account, or not having a Gold account using Home console as your console. You can check to see if you have Gold by going to the
commerce.microsoft.com site and click on Subscriptions. If you don't see one there, you'll need to purchase Gold in order to get online if someone with Gold is not using Home console on your console.

However, if you see Gold there, then you may want to
contact us via phone or chat to look into any billing or account issues you may have. Let me know how it goes for you!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Unfortunately it won't let me, plus I have never used the mobile hotspot before, so that is undesirable

It's honestly probably your personal hotspot. Some games I've found won't let me play using hotspot, either because it's not fast enough or not secure enough for you to get that OPEN Nat type