my home xbox isn't working

Sign out and sign in again and make sure that account is set as home console.

Ok. So I'd recommend you to remove both accounts from Xbox and add them again.

Remove Account:

1. Press the Xbox button. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then Remove. ​​​

4. Close. ​​​

​​​

Power Reset:

1. If you have an external HD, please unplug it and let it unplugged for testing purposes.

​​​2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

3. Unplug all the cables (power, HDMI, etc..) and wait 5 minutes.

4. After 5 minutes, plug all the cables in again (except for the external HD) and then turn your console back on by pressing the Xbox button on the console.

​​​

Add Account:

​​​1. Press the Xbox button. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email Address and the Password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

See if this helps. If you still have trouble game sharing, please let me know.

Yes it's still not working for me I still can't play online

Hello, QwertyKeyboard1. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Some users are reporting that this is happening after the outage Xbox had on their servers this weekend. I would report this situation to Xbox Team and see if it gets back to normal after some hours.

Refer to the Report a service outage section:

https://support.xbox.com/en-US/xbox-live-status

If it still happens after a couple of hours, please let me know and I'll do my best to help you.

maybe your account isn't set to home xbox on the console you are playing on now. try to go to settings, then go to personalisation, then go to my home xbox.

hope it works. and good luck.