My home screen is a black screen and I can’t open any apps

Thank you for the help Anderson it is greatly appreciated.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Try to restore the xbox, if you can't open the settings for that, use a pen drive.

https://beta.support.xbox.com/help/hardware-net...

This exact problem happened to me. I just updated and boom just black screen instead of home screen. I click report a problem and it goes to open the app then black screen. I put in a disk and loads up the game screen and then black screen.

Xbox doesn’t need an update; i am on Home Screen; I can’t really load or do anything though; any actions freeze and take minutes to load games and apps or an app; can’t open anything in settings as “it takes too long to start” the xbox is horrendously slow even though i just factory reset it, and updated mind you, but everytime i turn it off i get a black screen turning it on and have to power cycle, sometimes it gets stuck on green screen but luckily for now after a few attempts i can still be brought to home screen, i just honestly can’t turn the xbox off because i don’t know if it will end up breaking again and have to factory reset it but i can’t even use the xbox as is, as everything freezes and takes forever to start or do anything, had a game download to 75% just for it to stop for some reason and i can’t pause the download or anything because it freezes and takes too long; debating opening the xbox and cleaning though it’s been cleaned before and it still eventually ends up useless; TLDR: xbox can’t be turned off or gets stuck on startup, several tries eventually show home screen but xbox is too slow to even use or do anything with

All connections are fine to my Xbox as the loading screen comes on for a few minutes then goes away, sometimes after about 15 minutes of the black screen it shows my wall paper and a few apps/games but I cannot access them or go to my games and apps, my Xbox is extremely slow otherwise and I can’t even access the guide. After 5 minutes of being on the Home Screen it goes off by itself, making me repeat the whole process all over again.