My headsets are not working!!

xKARNAGE KITTYx · Mar 22, 2016

I can hear people in party but people can not hear me, but they can hear me out of the kinect? i have tried multiple controllers and multiple headsets and nothing is working, it happened randomly last night and at around the same time it happened to my friend
too? please help!

:)

LumbarSinger498 · Mar 22, 2016

Mic problems on my brand new Xbox One

my mic on my xbox one headset is not working ,i a new headset still not working..........come on fix it MS!

FatzGoneWild1 · Mar 22, 2016

Looking fo people to play on xbox 360

looking for people to play with on minecraft be aware my headsets are not working at the moment.

Mister Maka · Mar 23, 2016

Hey there!

Sorry to hear about the party chat trouble you're having. First thing to check would be the NAT type of your Xbox One and the NAT type of the friends you're trying to chat with. If NAT types are anything than open it can cause issues, give this

NAT Troubleshooter a try and let us know if it helps

HeartBrkr64

I'm having the same exact issues. It seems like it started after my controller updated.

Mister Maka

Hey there!

Sorry to hear about the party chat trouble you're having. First thing to check would be the NAT type of your Xbox One and the NAT type of the friends you're trying to chat with. If NAT types are anything than open it can cause issues, give this

NAT Troubleshooter a try and let us know if it helps

cortega98

Bump, I'm still having this issue to this day with no fix.

TallishStraw28

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Hope this helps. Good Luck.

I have exactly the same issue with Turtle Beach Recon 50x. I’ve tried the above and it has not worked. The volume button in the controller settings is grayed out too. I checked the headphones in my phone with a voice call and it works fine. I have the same
issue with both controllers too. Any ideas? Thanks

I had an extensive hour + live chat with Microsoft support, where we attempted to fix the issue using several different methods. Sadly however none of them seemed to resolve the issue. The employee I spoke with told me it was a known bug that has been affecting
people since the last Xbox One update, and that a fix should be coming for the issue with the next update. He also told me to report the issue through your console, so that the developers can know that your account is being affected so that they can be sure
to fix it for you. I'm just going to have to wait for the issue to be hopefully resolved with the next patch, as frustrating as it is not being able to use the communication feature on my console, the main reason I got an Xbox in the first place.

Thanks Cortega98

I’m working away from home at the moment so have been trying everything on the phone to my wife. We have tried 2 controllers and a new headset, we also borrowed a working controller from a friend and still had the same issue. Did wonder if the update caused
the issue as it was working fine.

I’ll get the fault reported, but looks like you have saved me an hour plus call- nice work

TallishStraw28

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Hope this helps. Good Luck.

I have exactly the same issue with Turtle Beach Recon 50x. I’ve tried the above and it has not worked. The volume button in the controller settings is grayed out too. I checked the headphones in my phone with a voice call and it works fine. I have the same
issue with both controllers too. Any ideas? Thanks

My headsets are not working!!