My headset works on Party Chat on xbox one, but when playing videos and other sounds, I...

Hello Anthony,

Sorry for the issue with the sound in headsets not working as it should. When you are in a party chat does it seem to be bothered, or is it game chat and party chat? You can try the

troubleshooting steps for chat headsets. Keep in mind the headset you have is also a third party so troubleshooting is limited.

Hope this helps.

Thanks,

Brad

My headset only works in party chat. When I'm playing other games I can see that people are talking but I can't hear them and they can't hear me. It only works in party chat.

I have figured out the issue. For some reason when I have the option set to channel sound through both the headset and TV it really mutes the sound going to the headset for some reason. When I switch to headset only for party chat it instantly triples or quadruples the sound entering the headset. Not sure why but I am unable to allow my girlfriend to listen to my party chat while I play (it's less boring for her to watch when she can hear the people I'm playing with also).

Hi ABCD,

If other people in your party are complaining about hearing their voice echo back or strange squawk type noises, first try adjusting your "Headset Volume" in the Xbox Guide down one notch from maximum (try two notches if one doesn't work):

If you hear everyone else in your party echo when in party chat, it is likely due to the Xbox One being set to output party chat audio to both speakers and the headset at the same time.

To change this setting:

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select Display & sound.

Select Volume.

Select Party chat output

Select Headset

Hope this helps.

@gh0stz. Im having the exact same problem. in party chat if my headset is connected they can hear me but i cannot hear them. However, when I'm not in party chat and the headset is connected, I hear game sound through the headset but no chat sound. let me
know if you have found a solution