My headset isn`t working

EthBut101 · Apr 17, 2019

Hi,

I recently got the Xbox One S, and a headset so i can game with my friends. However, today i went on my Xbox but there wasn't any sound. In fact, the Xbox didn't even recognise that an audio output device was plugged in. I have also tried other headphones
which didn't work either, but i did receive some 1 second time periods where i could hear. Both of these devices work on my phone so it has to be something to do with the Xbox controller or the Xbox.

Thanks

:)

DryestOmnivore1

Update! This is all Harmonix had to say...

harmonixmusic.parature.com/.../My-webcode-account-linking-code-isn-t-working-Can-I-have-a-new-one

Catthegag3

I tried it and it didn't work my xbox is having trouble reading my disc but my brothers isn,t and other discs work

Steinsammler723

now its working again but i think tomorrow it isn´t

EthBut101

I updated the controller but it said it didn't need an update. I think the headphone jack is damaged. If so, can i just buy a headset adaptor for the controller?

XBF Ezra G

Hi
EthBut101,

Thanks for your post. I understand you're experiencing issues with audio on the Xbox One. Are you able to try another controller with the console and headset, the 3.5mm jack on your controller could be damaged. If the controller's 3.5mm jack is damaged,
you can check out replacement options at our
Device Support page.

Also, you may want to try connecting your controller directly to the console and try updating it, here's how to do so:

Update Xbox One Controller.

Please let us know how this goes.

My headset isn`t working