My headset chat mixer is greyed out and it won’t let me change it

Hi,

my headset is plugged into the controller but it wont let me do anything to the chat mixer and the chatmixer bit is greyed out.

Are you using a wireless headset like Astro A50? If so then you have to use the physical chat mixer that is built in to the headset as the console guide chat mixer will be greyed out.

Good luck!

Hi Georges C, Thanks for getting back to me. I have already done a cache cleanup and still has not fixed the problem. My headset format is set on “stereo uncompressed”.

Also when I press the Xbox button and go down to the bottom right to Audio & music it’s greyed out and says ! “ Use your headset or other devices to change volume”. I can see my headset volume half way but the other two - headset chat mixer and Mic monitoring are turned all the way down and won’t allow me to turn them up.

Sorry it took so long to reply but in the mean time I did all the steps in the link provided and the headset chat mixer is still greyed out

As for the questions the problem started 3 days ago, the chat mixer was working before, no changes were made prior to the issue, and I am using the Xbox series x

Thank you for that. Unfortunately it hasnt worked. I still cant hear any game chat, and the chat mixer is still greyed out.

I should point out that if I plug my wired headset into my wireless controller, I can hear chat.