My headset chat mixer is greyed out and i can only hear party audio

Hi, Jason! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with the Headset Chat MIxer.

If you don't mind, I'd like to ask you a few questions:

- May I ask which Xbox model you are using?

- Could you tell me what kind of headset and controller you are using? Some accessories, like controllers and headsets, override the Headset Chat Mixer due to having built-in audio controlling features.

- Besides the TV/monitor, do you have any external devices plugged into your console?

Thank you! I'll be looking forward to your reply.
Best regards.

Thank you for that. Unfortunately it hasnt worked. I still cant hear any game chat, and the chat mixer is still greyed out.

I should point out that if I plug my wired headset into my wireless controller, I can hear chat.

Hello bricelecart,

You play on your Xbox One? if so, do this :

Guide Button - System - Audio - Headset Chat Mixer

All the way to the left to only hear game audio, all the way to the right to only hear party audio. The middle notches are to mix it, so you can get a good game/party ratio that suits you.

Hello ITF,

Thanks for coming back to the Xbox forums. Can you explain the issue to us in a little more detail so that we can better assist you? Are you using a stereo headset or a chat headset? Does this issue only happen in party chat, or does it happen with game
chat as well? Doublecheck your audio setting to make sure the chat mixer isn't set to hear chat audio only.

With your headset plugged in, press the Xbox button on your controller. scroll right until the end and select Audio. Adjust the headset mixer as needed.

Hope this helps!

With the headset and adapter plugged into the controller that came with your Xbox One X, try going into the audio settings in the guide. There should be in the middle that's called "chat mixer."

If you move the slider all the way to the left, then you should get only the audio from the game. All the way to the right is for chat / party.

If the "chat mixer" option isn't there, then I can only assume it's a hardware issue.