My hard drive has suddenly stopped working but is still detected on my console

Hello Finn,

Thanks for reaching out to the forums. We understand you are having issues with your external drive. Most common solution is to reformat the drive on a PC. You can look through the guide for

troubleshoot external storage detection. If you reformat on a PC make sure you format to NTFS.

Thanks,

Brad

That did not work. My hard drive worked fine for two weeks and is suddenly having this problem. I also recently got the red ring of death before this happened but I fixed it and it's just the hard drive that isn't being detected by my Xbox.

Just to add to what Internet Expert has said.

When you connect up an external hard drive to a PC that has been formatted to the Xbox One, it won't be detected straight away - this is normal. To enable the drive again, you need to run the Windows 'disk management' tool which can be found by searching
for it in Windows. This tool is available in all versions of Windows. If your hard drive is still physically working - without any clicking sounds - it will be detected here and you will be prompted to 'Initialise the device'.

If your hard drive is not being detected here, and or is making odd noises, it has failed, and you'll need to replace it.

If you can get Windows to detect it and it shows up in your computer now, you should be able to re-attach it to your console again and re-format it from there.

I had a similar issue last year. My external hard drive stopped being detected. Luckily, it hadn't failed and I was able to get it working again using Windows.

Hi

When I added an external hard drive to my console the drive format was pretty quick.

If you have run through all of the steps listed below reference the external hard drive nor being detected and it is still not being detected then I would try to obtain a replacement external hard drive and hopefully this one should work correctly.

https://support.xbox.com/games/troubleshooting/console-doesnt-detect-external-storage

By stop working do you mean your Xbox can no longer read/detect the hard drives or is the installed and saved data on the hard drive corrupted?

In any means, if you're console cannot detect the hard drives you should check out this troubleshooter here: https://support.xbox.com/en-US/games/troubleshooting/console-doesnt-detect-external-storage