My halo account seems to have been wiped

D3vil7 · Jun 26, 2025 at 1:42 AM

when i try to log in to halo on my new device my account doesn't have any progression even if i play on steam and use the same microsoft account its just looks as if i have just opened the game for the first time and i have close to 300 hours and multiple battle passes and limited event gear

:)

Joel M77

Hi D3vil7, my name is Joel, I'm here to help you with any problems or questions you may have.

D3vil7, if you have ensured that you are actually in the same account and did not accidentally create a new account under the same user, you should contact Halo support directly so they can verify your profile within the game and recover your save.

You can open a ticket with that support from the link.

https://support.halowaypoint.com/hc/en-us/reque...

Please note that this is just a public forum, I will respond in a short period of time as soon as possible, apologizing in advance for any delay in the response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

WPAK

Hi there,

it is pretty rare, but unfortunately a profile can become corrupt which will look like that it is gone.

Be sure to check if it is just the profile that is 'missing'.

Before trying to redownload the profile, be sure to check the storage section if there is a corrupt profile you will likely need to delete it first (Delete profile only, if option is given) before trying to redownload it. See this link on how to download/delete
a profile:
support.xbox.com/.../profile-move-delete

Dr Black Bones

Did you try re-downloading your gamertag? If not, please try this. Also, did you check your storage and see if everything was still located on the drive?

Re-download your gamertag/profile and see if that works.

oOUTSIDERo62

I have had my whole 360 wiped after an update. Everything was gone, all saved games, both profiles, everything. Do you still have your saved games? If not, sorry to say, but it likely means you get to start over with your games like I had to. You will not
loose achievements or anything like that, but I have yet to find a way to get my game saves back after this happened.

AASTech77

Same here. I was checking to see if my 6000 reward points were deposited for spending $60 on games, and my account seems to have been wiped clean. Hopefully it's a glitch they are working on.

My halo account seems to have been wiped