MY GTA 5 GAME KEEPS CRASHING HELP PLEASE

MarioMZC · Apr 12, 2021

Ok so I've downloaded GTA V from the marketplace on my Xbox 360. Everything seemed fine until i play and at certain points the game crashes and tells me that the game wont start try re-downloading it. I did re-download it and it still crashed. I deleted everything and re-downloaded it and when i would drive into Los Santos Customs (Car shop in the game) it always crash and say the game wont start even though i was just playing it. In order to progress in the game i have to enter this car shop and everytime i do the game crashes. Is there anything i can do to fix this situation it will be greatly appreciated. Thankx

:)

XBF Zineb F

Hello there @MarioMZC, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.

The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

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MY GTA 5 GAME KEEPS CRASHING HELP PLEASE