My grandson was hacked and scammed

DoomedCello3430 · Jul 19, 2017

My 9 year old was hacked and scammed what can we do?I have the ids of hackers.they notified him and called him names.what can be done?

:)

WPAK · Jul 19, 2017

Getting hacked and scammed

Hi there,

for a situation like this please follow the steps on this support page: support.xbox.com/my-account/security/compromised-account-solution

When following the steps you will likely have to contact official Xbox Support via Phone (Customer Support)

Side note: Which I believe you already found out the hard way, Do Not share your account information with anybody, besides a security risk it's also against the Code of Conduct.

I iSavageKing I · Jul 19, 2017

Getting hacked and scammed

so I was gamesharing with some one and he didn't get the game cuz he had to wait a month for a code for my phone number and he now has my account and I ask how he wants but he doesn't answer he changed my moms email and password he has her email she has
personal things work things and me and my mom have tried everything thing to get it back he won't we're gonna call tech support or any Microsoft employee's tomorrow. Does anyone have any ideas how I can get my account back please text my Xbox one dummy account
l iSavageKing l

Smwutches · Jul 19, 2017

If his account was compromised you would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

M3tal Daz3 · Nov 1, 2018

Check this support page for a possible solution before contacting support:

Compromised Microsoft Account Help | Hacked Microsoft Account Help

M3tal Daz3

Check this support page for a possible solution before contacting support:

http://support.xbox.com/en-US/my-account/security/compromised-account-solution

Smwutches

If his account was compromised you would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Kevin1138

I was thinking if it was a hack/scam that they somehow bought points with my account and then "gifted" it to themselves or...I don't know, it's all just very suspicious.

Obsessive Power

[quote user="hypemiitrudog07"]Chances are, there is some one hacking the entire system.[/quote]

No one is hacking anything, and it's not a a glitch. It's a phishing scam, plain and simple.

MuchWizard068

Thanks for the reply, and I understand that people signup for phishing scams. I however, did not. MY account was hacked plain and simple. Microsoft support let me know that my account was indeed hacked as well. Please read before you post.

My grandson was hacked and scammed