my gems

I'm trying to figure out how I'm suppose to redeem my gems on xbox rewards if everything is out of stock? and has been out of stock for months already. I need to redeem them by the 15th of June

:)

 

my gems

and why the xbox live gold 12 months and the pass arent there ?

 

I got robbed

I tried to buy $15 worth of smite gems and it took my money and never gave me my gems. I want a *** refund or my gems.

 

absolutely ridiculous I would say !!

 

Thank you for contacting Microsoft Support. I am Jeffrey L. How can I help you today?

Agent Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

Agent Thanks for bringing this matter to our attention. No worries I will exhaust all possible solution to secure that this will be a one stop shop interaction and address all your concern in on our chat today. Alright.

Agent Hello there. How can I help you today?

Agent I hope I didn't lose you yet. Are we still connected?

Agent Please be informed that we cannot let the chat idle for a longer period of time or else it might get disconnected. But I will refresh it from here from time to time.

Me I'm trying to figure out how I'm suppose to spend my gems on xbox live rewards if everything is out of stock. I was told 10 days ago to post a discussion on xbox live rewards and they would tell me but no one replied and I only got til the 15th before
they're gone for good

Agent Thanks for bringing this matter to our attention. No worries I will exhaust all possible solution to secure that this will be a one stop shop interaction and address all your concern in on our chat today. Alright.

Agent Do you have the link where you posted your concern so that I can check this further?

Me Results in Xbox - Microsoft Community

Agent Thank you so much. Please bear with me.

Me no problem take your time

Agent Thanks.

Agent Thanks for waiting.

Agent I've checked your post and it shows here that it was posted 2 days ago. Normally the dedicated team that is handling this concern is replying to your post within 72 hours. In this case, I suggest you to wait for their response so that they can inform
you about your concern. Nothing to worry that not only you are the affected one and the dedicated team are working hard to address all of the affected customer about this mater.

Me the reply i posted up saying still waiting for a reply was posted 2 days ago

Me the original post was not

Agent That maybe the reason why when they are filtering the concerns on their department they are having a hard time as you posted it on the previous post a way back ago. In this case, I suggest you as well to create a new post a newly one to have them saw
this on their filtration to have it address as soon as possible.

Me I am not doing that. This is ridiculous you said you would take care of this now you give me some bull response that I should create another post that I know they won't replay to and lose 30$ in gems

Agent That is only my suggestion. Please don't get me wrong. All I want is to help you get your concern sorted out as soon as possible.

Me you're telling me they should reply within 72 hours but because I replied 2 days ago about 120 hours after that that is the reason they did not replay. that does not make sense considering they should have replied already and it has been upvoted a few
times

Me reply*

Me I have contacted them before and replied days later saying the same and it was never a problem. so it makes no sense to me

Me it seems you guys are always screwing over the customers as much as you can by the way you set this up

Agent I understand where you are coming from on this matter. As we all know that there is a dedicated department that is handling this type of concern and I am doing the best that I can to help you get your concern address as soon as possible. Please allow
me a few minutes to check this further.

Agent Just one quick question, is your concern that once you can't redeemed your gems that they are going to be lost as the XBOX LIVE Rewards will migrate to Microsoft Rewards?

Me yes because my 1500 gems worth 30$ will be converted to microsoft points worth not even $2

Agent By any chance to you have a twitter account so that we can communicate this with their direct support on twitter to have your concern address as soon as possible?

Me no I do not and don't want to make one

Agent I understand. The reason why I asked that so that somehow we can get the response from the dedicated team about this matter as their twitter support is more responsive. What I can suggest right now is to look for a family member
or friends that has twitter account to help you communicate this with the dedicated team so that we can have this address as soon as possible or wait for the response on their forum page that you post.

 

In order to get a response from Rewards support, you would need to post in the support section of this forum.

 

I was told by the person in xbox chat to post here under discussion. Nice to know now