My gaming laptop crashes after closing a game

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Soulaimanedk, I believe that this will be the fastest and simplest method for you to solve this problem, let's test it.

https://www.microsoft.com/en-us/software-downlo...

First download the ISO

Open the ISO image tool, inside there will be a file called SETUP.exe, select upgrade, download it from the cloud and choose "keep game and apps"

It's quite simple, this will update your files, without losing anything.

Hello, Ben h3,



Thank you for your feedback!



Having read your response carefully, your hardware configuration and drivers seem to be fine,

• Perhaps you can try to restore your MSI RTX3060Ti to an older graphics driver by clicking "search" in the web page and selecting an older version:
  
  Official Advanced Driver Search | NVIDIA
  
  Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
  
  
  
• Do not open other web pages while opening the game, and test if this problem can be avoided in this situation.
  
  
  
• Test to see if you experience the same situation when using other games, and if only this game causes you to experience the problem, you can try to contact the game manufacturer to ask if there is a solution for similar situations.
  

With respect,

Morning | Microsoft Community Support Specialist

Hi Morning,

I have tried both of those things you have suggested but to no avail.

I have paid a pc specialist to come around and have a look and they made sure bios and drivers were up to date but couldnt replicate the crashes ive been getting.

I am still managing to play the one game i have with friends.

Sometimes if i logout back to main menu of game it will crash, restart pc. other times it wont and then other times it crashes, restarts pc shortly after closing game

Thanks for your help so far

hello Ben h3,

What is the progress of the "PC crashes after closing the game" issue you are experiencing?

Whether you need further assistance or not, please feel free to contact us, we look forward to hearing from you.

We wish you all the best!

Morning | Microsoft Community Support Specialist

Hi Ben h3,

Thank you for your questions in the Microsoft Support Community.

Knowing that you experience a PC crash after closing a game,I would like to confirm the following information to you:

• whether this problem occurs in a specific game or in any game.
  

Thank you very much for the WinDbg, I found some information inside:

• VIDEO_TDR_FAILURE is a blue screen error message that is usually directly related to the graphics card driver.
  
• nvlddmkm.sys is the core program of the graphics card, so I judge that the problem you are experiencing may be related to the graphics card driver.
  

You can try the following:

1. Update the graphics card driver . The steps can be referred to:

Update drivers manually in Windows - Microsoft Support

Download address for Nvidia drivers：

Official Drivers | NVIDIA

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.







2. If the above method does not work, you can try to remove and reinstall the driver, see the link in the previous step for the exact steps.







Hopefully, these steps will help you fix the PC crashing issue. Please let me know if my understanding is wrong.

Morning | Microsoft Community Support Specialist