My games wont start up

Hi OmarMohamed2,

Thanks for your post. I understand you are experiencing an issue with error code:
0x97e107df. At this time, there is a service alert out for this issue. Please view our

Service Status page for updates on this matter.

Thanks for understanding.

Hi Wat3r,

If you re-install you won't lose anything. VC and Builds are stored online. Once you reinstall and launch your game, it will automatically sync and all of your saved data should still be there.

Hello Wat3r_00,

Thanks for reaching out to the forums. We see you have a question on uninstalling a game. The VC is saved on the game server side. Builds will be saved in the cloud on your save. The game has become corrupt, that is why it is asking to uninstall and re-install.

Thanks,

Brad

Hey Malicious! here are a couple of solutions for you to try. Let me know if one of them fixes the problem for you.

Solution 1- Hard reset. Hold power button on the front of the console until it turns off. Unplug console from wall outlet for a minute then plug back in and power back on and try the game again.

Hi,

First thing I would try is a different HDMI cable and see if that helps. I’ve had one go faulty so it does happen.

Try plugging into a different HDMI slot on your tv.

The link below will have a few troubleshooting steps to try as well. Let us know how you get on.

https://support.xbox.com/en-IE/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected