My Games Won't Launch on Xbox Companion App

A lot of people are having this issue, it won't launch from the Xbox (Beta) app, but it launches perfectly fine from both the Xbox Console Companion app, and from the Start menu itself. It's an extra step needed to launch the game, but that should help
you get into the game until they resolve the issue with the app.

Hi Lissandro,

What games are you trying to launch through the Xbox (Beta) app that won't sign you in to your account with the saved data?

Have you tried launching the games through desktop or Start menu shortcuts?

Have you tried logging into the Xbox Console Companion app with the account with the saved data? The Companion app connects you to Xbox Live and tracks your game progress when signed in through there so sign in and make sure you see your achievements from
the Console Companion app.

Hi Jacob_228,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with Launching games on your PC. Also, thank you for providing me with some additional information on the operating system. I also want to confirm that you are using the Xbox app vs. the Xbox console companion app, as they are two different applications. From what you have described, it sounds that it could be a permissions issue. Let me provide you with a couple of steps that you can try, and hopefully, we can resolve this issue.

Solution 1: Make sure you do not have other programs like

• Anit-virus
  
• Firewall
  
• PC Optimizers
  

Blocking the game

Solution 2: If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Use the System File Checker tool to repair missing or corrupted system files (microsoft.com) This error could be due to corrupted OS files.

Solution 3: If a particular game doesn't work well on a specific computer, there are several possible reasons why. Just as each game is created slightly different, each model of computer is built slightly differently. Troubleshoot performance and stability issues in PC games | Xbox Support If you're having trouble running a game on your PC, try the solutions listed below. For The Run, the Windows Store Apps Troubleshooter for Windows 11 is located in System vs. Update & Security.

Solution 4: If you're in Windows 10 or 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes.Fix problems with apps from Microsoft Store

Solution 5: When your Xbox app isn't working, you can try resetting the Xbox app to solve the problem. Here are the detailed steps.

1. Press Win + I to open Windows Setting.
   
2. Select the Apps category. Make sure Apps & features are selected in the left pane. In the right pane, input Xbox in the search box.
   
3. In the following window, select the Reset button. Then check if the Xbox works appropriately.
   

Solution 6: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

Solution 7:

1. Open the Xbox APP
   
2. Sign out of the App
   
3. Then click install on Back 4 Blood
   
4. You will see that no installation progress will start
   
5. Sign back into the App and see if the installation starts
   
6. You might also see an install update, and I would click on that
   

Sometimes you need to fix the connection with your account and Xbox services.

Solution 8: Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type PowerShell, right-click on Windows PowerShell, and select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
3. get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
4. In the same window, type the following command and press Enter:
   
5. start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
6. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
7. Restart your device and try to install the game again.
   

Solution 9: Create a local user or administrator account in Windows . Sometimes you can have a situation with permissions or a profile corruption. Please follow the steps in this link to see if that fixes the current issue you are having.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

Hi Samy,

I'm logged in correctly to the Xbox Console Companion. I can actually launch my games from there and play games as expected. However, when I launch the Xbox App from the Xbox Console Companion I am still not logged in to the Xbox App and cannot install new games or play games from the Xbox App.

Hello ,

Thanks for coming to the forums. When you launch the game, where are you launching it from? The Xbox companion, dashboard, game pass for PC app? Try the Xbox companion to launch the game. Also try updating the address on your account. Make sure your account
is an Xbox account, that it has a gamer tag.

Thanks,

Brad

Hi Brad,

I firstly opened the game from the Xbox console-companion. I tried to install the Xbox companion App but sadly my Laptop is not compatible with the Xbox(Beta)-Installer.

Thanks,