My games wont download it keeps saying installation stopped

if you use a External hard drive, I had this same problem and after weeks of frustration figured out the hard drive was causing the problem

Hi
TheBeast,

Thanks for reaching out to us here on the
Forums!

So when trying to download games, it
will provide the error message "installation stopped", correct? Also, just to confirm is the install issue with Disc or Digital content and is it games and apps or just one specific game? Please
check out the following to Troubleshoot
game or app installation problems on Xbox One.

If the steps above didn't
resolve the problem, you should cancel the game installation. Here's how:

1. On the
   Home
   screen, open
   My games & apps.
2. Select
   Queue
   and highlight the game or app you're trying to download.
3. Press the
   Menu
   button on your controller, and then select
   Cancel.

You can then reinstall the game by inserting the disc
or downloading again from Microsoft Store. To download the game again, search for and select the game in Microsoft Store, and then select
Install. Once you've restarted your download, check the download speed of your game or app again.

Give these a try and let us know how it goes

Hi Fellow Gamers,

Thanks for reaching out to us here on the Forums!

If there are still issues with the message "installation stopped" and there is an external hard drive plugged in, try to remove the drive and try again.

If the troubleshooting steps listed in this thread didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting
steps listed above didn't fix the issue.



Thank you and have a great day!

my xbox has been like this for weeks i cant find the solution

Hi thebeast1182,

xbox is still currently experiencing issues with purchase and content usage making downloading impossible at present please keep an eye on https://support.xbox.com/en-GB/xbox-live-status for updates. Also, I would recommend using this simple solution until
Xbox can fix the problem.

Go into your network settings - advanced network - DNS settings - change primary DNS to 8.8.8.8 and secondary DNS to 8.8.4.4 which should allow you to download while the issue is being solved.

my xbox has been like this for weeks i cant find the solution

Hi ,

xbox is still currently experiencing issues with purchase and content usage making downloading impossible at present please keep an eye on https://support.xbox.com/en-GB/xbox-live-status for updates. Also, I would recommend using this simple solution until
Xbox can fix the problem.

Go into your network settings - advanced network - DNS settings - change primary DNS to 8.8.8.8 and secondary DNS to 8.8.4.4 which should allow you to download while the issue is being solved.

i tried the 8.8.8.8 and 8.8.4.4 and doesnt work