my games on my xbox game pass pc will not load

Does it display an error message?

Is it all games or just a specific one?

Is your Windows environment fully up-to-date? Graphics drivers too?

Are you running 3rd party anti-virus software (Avast, Norton, kasperksy, things like that)? Or gaming software like Razer Cortex? If so, try uninstalling as they can be the cause of issues sometimes

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Could you tell me if your windows are updated to version 21H1? To check this, go to your computer settings>system>about. If not updated, update it by windows update.

Could you also tell me which games this problem happens with, is it with a specific one, or are there several?

Yes, i have the game for free through Game Pass on PC. I had already played a few hours of the game but when i go in to try to load my save on PC there is not an option to load save.

Hi

I have played a lot on Xbox but when i load up the game on the Xbox App for PC (I'm a Game pass ultimate subscriber) none of my saves are there. Any ideas?

i would like to play it on pc

i played cloud gaming with xbox game pass ulimate and i got the credits and i just loaded up the game on my ubisoft after