My games keep kicking me out

Hey Sammi,

Are you able to connect to Xbox LIVE, but are getting slow performance or lag when playing games on Xbox LIVE?

If so, answer a few questions and we’ll try a number of solutions to remedy this problem.

Important Before you get started, check the Xbox LIVE service status for up-to-date information about any service outages or alerts.

Check your overall bandwidth and connection speed

Verify the speed of your Internet connection. To verify the speed of your Internet connection, visit one of the following websites:

Speedtest.net http://www.speedtest.net/

Speakeasy Speedtest
www.speakeasy.net/speedtest

CNET Bandwidth Meter Online Speedtest reviews.cnet.com/internet-speed-test

Bandwidthplace Speedtest http://bandwidthplace.com/

Write down the following information from your speed test results:

Download speed

Upload speed

Ping

Note Having this information handy will make the discussion easier if you have to contact your ISP later.

Compare your speed test results to the minimum requirements listed below. We recommend the following speeds as minimum requirements for the best connection experience:

Online gaming SD video streaming HD video streaming

Download speed

3 megabits

per second

1 megabit

per second

3.5 megabits

per second

Upload speed

0.5 megabits

per second

N/A N/A

Ping

Less than

150 milliseconds

Less than

150 milliseconds

Less than

150 milliseconds

Please keep in mind that these are the minimum requirements in order for a game or app to have a “Certified” experience. The higher your connection speed, the better your experience will be.

Here is a link to help you if you have more questions:


support.xbox.com/.../slow-performance-solution

Hey Sammi, Please try the following to resolve your issue:

1. Delete your profile (profile only, NOT profile and all items)
   
2. Clear the System Cache
   
3. Re-download your profile
   

Please let us know how this worked out for you =) Regards, SamxBroski

My Minecraft world kicks me out for a couple reasons like world corruption and not enough space for data, is there a fix?

It is kicking me out of the game after like 3-5 minutes it keep on deleting stuff that I built or did a minute ago so that was is happen and I don't like it.

It is on my phone not Xbox it keep on kicking me out

My Minecraft world kicks me out for a couple reasons like world corruption and not enough space for data, is there a fix?

It is kicking me out of the game after like 3-5 minutes it keep on deleting stuff that I built or did a minute ago so that was is happen and I don't like it.

It is on my phone not Xbox it keep on kicking me out

In that case I think we should reset the factory console through a USB, if you want to do this I will leave you the following link where all the steps are: support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Remember: Resetting your console to factory settings will erase all accounts, saved games, settings, and associations from Xbox Home. Anything not synced to the Xbox network will be lost