My games don't download

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Please try the solutions below.

Solution 1:

1. Type CMD in the search bar;

2. Right-click Command Prompt and click Run as administrator;

3. At the Command Prompt screen type wsreset.exe and press Enter;

Wait for the process to finish and restart the computer.

Solution 2:


Select the Start button, then go to Settings > Update and Security > Windows Update

*Install the latest updates if you have any.

Solution 3:

Download the Create Windows 10 installation media application from the link below, at the end of the download run the application, and then follow the instructions given by the program at the end click on upgrade. Rest assured none of your files will be lost, this is a system restore that will try to fix this error.

https://www.microsoft.com/en-us/software-downlo...

It still didn't work to fix the issue I am having

Try to clear the Microsoft Store cache

1. Press Windows Key + R to launch Run.
   
2. Enter wsreset.exe and hit Enter.
   
3. Once the reset process finished, restart your PC and then check if the Windows Store App works as it should.
   

The Xbox App depends on the Microsoft store App to run properly. So, if there is something wrong with the Store app, many games and apps won’t even download.

In this case, resetting the Store cache can fix the problem, so make sure you do that by following the steps above.

If the issue persists, I would recommend taking a look at the steps listed in this link: Troubleshoot game installations on a Windows 10 device | Xbox Support

try resetting your Xbox if that does not work uninstall them and install them again

Hi Josef, thank you so much! Followed your directions exactly. All 3 games started downloading right away upon restart of the Microsoft Store.