My games aren't loading on my series s

Sorry to hear it. This sounds more like a cache issue than a suspension issue. Please try holding the power button on your console for 10 seconds until it shuts down to see if that helps.

I'm Samy an independent advisor and I'll be helping you

How are you?

Remove the external hard drive from your console and do some tests, see if games run normally without the external hard drive.

If they run normally without the external hard drive maybe this is the cause of the problem may be resetting the console can help and if the problem persists I recommend formatting the external hard drive.

If you need to reset the console>

Reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your account email and password.***

No my Xbox 1 is saying same thing as well as my s series

My Series S cant connect, load games, or anything. My wifes xbox one is having no problems whatsoever. We are in the SAME house and using the SAME internet connection.

When I first launched the game on my Series S, it did the usual "agree with policy" and "user agreement" stuff. But nothing about save games or save data

After finishing a lot of the game, it would sync game data before loading to the main screen.

On my Series S, it would always do this.

But on my Series X, it did it once and never did it after that.

I'll try the Powercycle tricks and i'll let you know if it works.

Those games are available for the One. There aren't really that many that are just for the Series S/X.