My games are telling me I have to re purchase them

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly sign in to https://account.microsoft.com/billing/orders and then locate the order for the games. You should be able to see the order stated as "completed".

Also, if the order is not visible from there you will be needing to check other Microsoft account where you may have purchased it.

If you were able to locate the order make sure that you're signed in using that account on your Xbox console.

|| Arturo ||195

There is currently a service outage going on which will prevent you from playing digitally purchased games, viewing memberships, and a few other things. You can see the full outage report here: https://support.xbox.com/en-GB/xbox-live-status and
keep up to date with the Xbox Support twitter here: https://twitter.com/xboxsupport?lang=en

It seems like this is a problem that Xbox didn't know could even happen, as the error code that most are getting has never been seen before. Unfortunately this is a sit-and-wait scenario, and we're all in the same chair.

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Hello there @Craig Farmhouse, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following
steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. To check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

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I would like to retrieve all the jigsaw puzzles that I have purchased from the Microsoft store. Please tell me how I can do that as the Microsoft store does not show the puzzles that I have purchased from them. I would like to have them re-installed.

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I would like to retrieve all the jigsaw puzzles that I have purchased from the Microsoft store. Please tell me how I can do that as the Microsoft store does not show the puzzles that I have purchased from them. I would like to have them re-installed.