My games are not updating!!!!!

Hi, My games are installing and my xbox one just updated but the games are not updating!!!! HELP!!!!!!!!!

:)

 

My rewards are not updating

Hello dragunrising,

MyVIP payback is for eligible, non-offer purchases for your account. If one of your purchases went toward an offer, we can only Reward purchases once, so you would receive offer Credits and not Credits from MyVIP. Regarding what qualifies as an "eligible"
purchase, the common offenders for eligibility that users commonly ask about are the fact that pre-orders, game consumables, and subscriptions are not eligible for MyVIP, and do not award payback or progress. I have reviewed your purchases and can confirm
that you were Rewarded appropriately. For example, your recent payback for November was accurate. You may have expected more, but since your 3000 Crowns purchase was a game consumable, it was not eligible for Rewards.

Regarding the Games on Demand punchcard, and most offers in general, we only Reward for purchases made during the offers time period. Since your purchase of Battlefield 1 and Call of Duty was before the offer period for this Games on Demand, they were not
eligible for a punch for this offer.

 

My rewards are not updating

Hello, this is my first time writing in this forum. I have been a rewards member almost since it's inception. The biggest perk for me by far are rewards credits deposited to my account. The problem I've been having is that despite spending a lot of money
in the store my rewards do not seem to reflect accurately. I'm in the 8% gold tier but do not see a return of that amount. If I spend $100, I should get back 8% correct? I have not observed this to be true. Additionally, the punch card promotional for preordering
3 games for 15,000 credits has not kicked in. I preordered Battlefield 1, Skyrim, and Call of Duty Infinite Warfare. Please help.