My games are not launching

Hello Gmf Dtown,

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Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello Gmf Dtown,

Thank you for sharing this with us and welcome to Xbox Forums.

We understand that you're having trouble launching your game. Let's try some troubleshooting steps to see if we can get it working.

Before we proceed, I will be asking few questions that will help us further understand:

• May I know what is the device you are using to play this game?
  
• Was this working before?
  
• Are there any changes applied on your device?
  
• Do you see an error message?
  

In the meantime, assuming that we are on Xbox console, please see the following to narrow down the situation:

First, let's make sure that your Xbox is up to date. To do this, go to Settings > System > Updates & downloads and check for any available updates. If there are updates available, download and install them.



Next, let's try clearing the cache on your Xbox. To do this, hold down the power button on the front of the console for 10 seconds until it turns off. Then unplug the power cord from the back of the console and wait for 10 seconds. Plug the power cord back in and turn on the console.

If this doesn't work, please visit this link for further steps: Troubleshoot game issues on Xbox



If that doesn't work, let's try uninstalling and reinstalling the game. To do this, go to My games & apps, find the game, press the Menu button on your controller, and select Uninstall. Once the game is uninstalled, go to the Microsoft Store and reinstall the game.



If none of these steps work, it's possible that there may be an issue with the game itself. I recommend checking the game's support page on the Microsoft website for any known issues or contacting the game's developer for further assistance.



I hope this helps! Let me know if you have any other questions or concerns.

Kind regards,



Microsoft Community Moderator

I tried to launch outer worlds on my pc but it just exits out without launching the game.

Thé Game Outer Worlds will launch Friday. Then you can launch it.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Series X console.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

It is possible that the service outage may have affected other games as well but not yet included on the server status. If I may ask, have you tried to launch other games offline to see if it works?

For us to isolate the case, kindly try to perform the following workarounds according to the official Xbox website: (https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution)

"Remove your account, power cycle, and re-add your account:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console."

Then launch the game Call of Duty Warzone to see if it works.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

The games belong to an account that is also on my console, (account who was on my previous one)

on my previous console, i was able to play the the games on my account

Thanks for the help