‘My games and apps’ crashing - “storage” also not showing any content internal or ...

Discus and support ‘My games and apps’ crashing - “storage” also not showing any content internal or ... in XBoX Games and Apps to solve the problem; All my games are playing just fine with the exception of the Crew 2 which cannot find my season pass. The store is working fine also, and confirms I... Discussion in 'XBoX Games and Apps' started by JamesT75, Sep 21, 2018.

  1. JamesT75
    JamesT75 Guest

    ‘My games and apps’ crashing - “storage” also not showing any content internal or ...


    All my games are playing just fine with the exception of the Crew 2 which cannot find my season pass.

    The store is working fine also, and confirms I own everything.

    However “my games and apps” launched from the homepage, only briefly begins to start then crashes to a black screen (crashes = unresponsive and must be exited with home button). I simply cannot access that screen.This is not about a particular app or games
    missing, but all of them, plus any menu or list - ‘my games and apps’ itself seems to be faulty.

    Trying to see content on any hard drive internal or external via settings results in the same black screen.

    The problem persists despite multiple resets, turning off, disconnecting hard drive (and keeping it disconnected) It basically seems to be a fault with the memory address book, nothing can be found.
    Although as i led with, all games are playable - but embarrassingly if i dont have them pinned i have to find them via the store! and launch them from there.

    Any help appreciated.

    :)
     
    JamesT75, Sep 21, 2018
    #1
  2. MILLOTT
    MILLOTT Guest
    Can't find games listed on HD

    My games and apps. If your games are on your external HDD then change the setting on the games page to show either external or both instead of just internal storage.
     
    MILLOTT, Sep 21, 2018
    #2
  3. Stray2615
    Stray2615 Guest
    (Preview Dashboard) Xbox Avatar Installation Stopped

    Me too but I switched from external to internal storage and everything worked. It's showing my external full but I'm sure it's not.
     
    Stray2615, Sep 21, 2018
    #3
  4. XBF Felixx P
    XBF Felixx P Guest

    ‘My games and apps’ crashing - “storage” also not showing any content internal or ...

    Hey JamesT75!

    Felix here with Xbox support.

    Try uninstalling / reinstalling the game The Crew 2
    Uninstall Xbox One games or apps to free hard drive space


    See if that works. If not... you might want to give you console a complete factory reset ("Reset console Keep games and apps"

    in your Console info settings)





    How to reset your console to factory defaults on Xbox One to give your console a nice refresh.

    Make sure you know your Microsoft email and password before the reset because

    you will need to redownload your profile(s) back onto the the Xbox console and reconnect to your wifi / network.

    Also, you will go through the process of the 'initial console set up' like you did back when you first bought your Xbox.

    Let me know if that helped!

    Felix

    xbox forums support
     
    XBF Felixx P, Sep 22, 2018
    #4
  5. JamesT75
    JamesT75 Guest
    I obviously couldn’t uninstall anything - since i couldn’t access “my games and apps” at all.

    However the console reset worked a treat, and once that was complete The Crew 2 found my season pass - it obviously couldn’t find things in memory the way I couldn’t. ‘My games and apps’ now stays on the screen and populates.

    This was an experience not unlike the disappearing playlists of Spotify about a week ago (which resolved itself), except with missing games and apps, I wonder what caused it?

    In any case thanks for the advice.
     
    JamesT75, Nov 2, 2018
    #5
  6. XBF Felixx P Win User

    ‘My games and apps’ crashing - “storage” also not showing any content internal or external

    Hey JamesT75!

    Felix here with Xbox support.

    Try uninstalling / reinstalling the game The Crew 2
    Uninstall Xbox One games or apps to free hard drive space


    See if that works. If not... you might want to give you console a complete factory reset ("Reset console Keep games and apps"

    in your Console info settings)





    How to reset your console to factory defaults on Xbox One to give your console a nice refresh.

    Make sure you know your Microsoft email and password before the reset because

    you will need to redownload your profile(s) back onto the the Xbox console and reconnect to your wifi / network.

    Also, you will go through the process of the 'initial console set up' like you did back when you first bought your Xbox.

    Let me know if that helped!

    Felix

    xbox forums support
  7. JamesT75 Win User

    ‘My games and apps’ crashing - “storage” also not showing any content internal or external

    I obviously couldn’t uninstall anything - since i couldn’t access “my games and apps” at all.

    However the console reset worked a treat, and once that was complete The Crew 2 found my season pass - it obviously couldn’t find things in memory the way I couldn’t. ‘My games and apps’ now stays on the screen and populates.

    This was an experience not unlike the disappearing playlists of Spotify about a week ago (which resolved itself), except with missing games and apps, I wonder what caused it?

    In any case thanks for the advice.
  8. Irishawn80 Win User

    External Hard Drive not working after update.

    I'm having the same issue, my external hard drive shows up when I go into setttings-system-storage, right next to the internal hard drive but when I go into games and apps I get nothing. Even when I click show contents it just goes into the games and apps
    menu but just shows the internal hard drive and this all happened right after the new update. I've tried all the troubleshooting guides without any luck and now I'm just getting frustrated. Any help would be much appreciatted
  9. Anthony812 Win User

    Xbox One Console Crashes while playing Fortnite

    I reset my console, and at first, it appeared to resolve the issue as I was able to play Fortnite for about 1 hour, but then the console started to crash again, and now I can't complete a single game of Fortnite without the console crashing. I also played Call of Duty Warzone, and the console crashed after about 30 min of playing. My system has a 1TB internal storage where all my games and apps are stored, so I don't use any external hard drives.
  10. Sperrin 13 Win User

    Games go black when I launch them

    Hey there .

    To start out, what type of storage device are you using to install the games, internal storage or external? Also, do you happen to have a second profile you can test on your Xbox One to see if there's any change with that? Let us know what's up :)
    Its internal storage and I tried my brothers profile on my console and the same thing happened, just went to a black screen and crashed :/
Thema:

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