My gamertag is gone

Discus and support My gamertag is gone in XBoX on Consoles to solve the problem; Ok so I tried to log into my Xbox Live account from my Xbox ONE today and it logged me into one of those generic starter accounts. My achievements are... Discussion in 'XBoX on Consoles' started by CardOpossum1651, Mar 29, 2014.

  1. CardOpossum1651
    CardOpossum1651 Guest

    My gamertag is gone


    Ok so I tried to log into my Xbox Live account from my Xbox ONE today and it logged me into one of those generic starter accounts.

    My achievements are gone, my friends are gone, my transactions are gone - everything associated with my account (TheSkymaid) is gone. Same thing on the website. Can anybody please help me figure out what is going on?

    EDIT: just yesterday I received an email on this MIcrosoft account referencing my correct gamertag and everything, so I'm pretty sure I'm logged on the right email

    :)
     
    CardOpossum1651, Mar 29, 2014
    #1
  2. NeedlessNewt523
    NeedlessNewt523 Guest
    My gamertag is gone

    My son is having the same problem. It just disappeared. We looked for any any corrupt symbols and there were none. Can you tell me what I can try next? Thanks!

    R.D.
     
    NeedlessNewt523, Mar 29, 2014
    #2
  3. HassanB
    HassanB Guest
    My gamertag is gone

    Hi SHINEDOWN 313,

    Can you check your storage device and see if there is a corrupt profile sitting in that area?

    You can do so by going to your Dashboard > Settings > System > Storage > Select your storage device > Gamer Profiles > Look for anything that has a corrupt symbol on it
    ( ! )

    If you end up finding something with that symbol, press A on that profile and go to Delete. You should receive a pop-up asking you to either Delete the Profile, or Delete the Profile plus the items. Please make
    sure to delete the profile only.

    After that's done, simply re-download the profile and it should be working fine.

    Let me know if you don't see any sort of corrupted profiles, or any profiles in the storage device any longer, I'll post some more steps if that is the case.
     
    HassanB, Mar 29, 2014
    #3
  4. EddieHendrickson
    EddieHendrickson Guest

    My gamertag is gone

    Contact Xbox Support via phone using
    support.xbox.com/.../contact-us     . It is possible for a Microsoft Account to be deleted/go inactive or for some other issue to happen which would disassociate your gamertag from your Microsoft Account. Have them pull up your account to verify the email that
    it is showing on your account and then go from there to see what happened and what resolution is required.
     
    EddieHendrickson, Mar 31, 2014
    #4
  5. EddieHendrickson Win User

    My gamertag is gone

    Contact Xbox Support via phone using
    support.xbox.com/.../contact-us     . It is possible for a Microsoft Account to be deleted/go inactive or for some other issue to happen which would disassociate your gamertag from your Microsoft Account. Have them pull up your account to verify the email that
    it is showing on your account and then go from there to see what happened and what resolution is required.
  6. Mister Mascot Win User

    My gamertag is gone

    Hey there NeedlessNewt523,

    Since this is an older thread, I thought I would jump in. Please try this guide to add your profile onto the Xbox 360 and see if it helps with getting the account back, it may have just been removed on accident.

    How to add or remove an Xbox profile on Xbox 360    .

    If it doesn't work, please create a new post so that the community can provide specific support to your problem. :)

    Cheers!
  7. NeedlessNewt523 Win User

    My gamertag is gone

    My son is having the same problem. It just disappeared. We looked for any any corrupt symbols and there were none. Can you tell me what I can try next? Thanks!

    R.D.
  8. HassanB Win User

    My gamertag is gone

    Hi SHINEDOWN 313,

    Can you check your storage device and see if there is a corrupt profile sitting in that area?

    You can do so by going to your Dashboard > Settings > System > Storage > Select your storage device > Gamer Profiles > Look for anything that has a corrupt symbol on it
    ( ! )

    If you end up finding something with that symbol, press A on that profile and go to Delete. You should receive a pop-up asking you to either Delete the Profile, or Delete the Profile plus the items. Please make
    sure to delete the profile only.

    After that's done, simply re-download the profile and it should be working fine.

    Let me know if you don't see any sort of corrupted profiles, or any profiles in the storage device any longer, I'll post some more steps if that is the case.
  9. CHR1SMON Win User

    Could not change my gamertag but the points are removed.

    i restarted my xbox several times it doesnt help.recovering my gamertag...doesnt help :(

    my gamertag is still but the points are gone.
Thema:

My gamertag is gone

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