My gamertag changed back after I paid for it to be changed?

Hi Citiznn, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you are having this problem, the first thing I am going to suggest is that you look for your Gamertag payment in the transaction history of your Xbox account, to see if it appears as completed or if there was an error in the payment (I understand that I had already accepted the change, but sometimes this error usually happens in the system).

https://account.microsoft.com/billing/orders/

Note: Remember to place the search filters correctly, so that all transactions appear and not just those from the last 3 months.

If the transaction appears as completed, try changing the Gamertag again (This time it should not charge you anything), if it asks you to pay again I suggest you contact support directly.

Support: https://support.xbox.com/contact-us/

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Happy to help you, if you have any other questions, do not hesitate to tell me, I will be happy to continue helping you.

Best regards,
Daniel.

Last night (29/6/2015 at around 11:45pm) The enforcement team changed my gamertag. I have had that gamertag for a long time and I paid to to get it. I want that gamertag back because there is no problem with that gamertag otherwise it would have been changed
sooner. If you dont change it back, I demand a refund of the price I paid to get it.

It looks like someone paid and changed it. Unfortunately, you'll need to pay to change it back to the previous gamertag.

Even when going to the paid GT change page, it still tries to stick numbers after my old GT that I want to change back to.

The main issue is they took the money and the change did not happen. Any game that supports the new Gamertag system will, in fact, show the Gamertag I paid to change from.

The issue users are reporting do not want the "new" format. They paid to go back to the old format.

They took the money and change DID happen on the new Gamertag system.

The thing is, that a lot more people wanted a change with the Gamertag system, so Xbox listened and created the new Gamertag system to please the majority of people that wanted to have their desired Gamertag, even if someone already has that Gamertag.

But as it is with everything else: You can't please every single person. A company as big as Microsoft has to make decisions based on what the majority wants.

If only a few people had complained about the current Gamertag system, Xbox would have saved a lot of money and work and kept the old system. But so many people wanted a change, so they got the new system.

You are not understanding the issue.

This an edge case where users used the free "new" Gamertag change. But then was allowed to pay to change back to an old 15 char name. After the new update users are now seeing the original "new" Gamertag again sometimes months after paying for the old one
back.