My gamer tag was changed to a random generated one

That usually means you were given a forced gamertag change. You would need to go to http;//enforcement.xbox.com to find out why and to see about submitting a case review.

Yeah the new process is stupid, rather than prompting you for a new tag if your chosen tag is taken, they change the tag to an MS random generated one then give you a free change.

Hello Bart,

Thanks for coming to the forums with your question. When you created an account if you picked a name for yourself instead of sticking with the random generated one. That will count as your free gamer tag change.

Unfortunately, if you used the name change there is no other way to get a free one.

Thanks,

Brad

To add to what M3tal Daz3 said

You get a free gamer tag change if you were given a randomly generated gamer tag when you first set the account up.

If you got to pick your own gamertag at the time you set your account up or if you changed it from the randomly generated one then you would have to pay for a gamer tag change.

I want to know why Microsoft change my gamer tag and gave me a random gamer tag instead of letting me chose my own can someone please explain this to me !!!1