My gamepass redeem is still suspended.

Hello xvzt, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through due to the suspension, you should know that For cases of BAN/SUSPENSION the only link to see the status of the ban and file a possible appeal is the following: http://enforcement.xbox.com/

Please note that Support cannot assist in cases of banned accounts (Ban/Suspension) nor can an appeal of a temporary ban be filed.

If your account was temporarily suspended, unfortunately this cannot be appealed, so you will have to wait for the suspension to end.

I know it's uncomfortable but nothing can be done with the suspensions, you have to wait until it's over. Now if you still want to contact support you can do so here:
https://support.xbox.com/contact-us

Best regards,
Oskayra.

It says that was already redeemed. But when i first redeemed it it didn’t but it still didn’t give me gamepass.

Since they fixed my issue, now I can’t cancel it.

You know what’s funny though? They kept saying that you must have auto renewal on for your gamepass through a credit card for the auto redeem to work.

I have been trying to cancel my gamepass auto redeem myself and with support for over a month because I want to switch to auto redeem for the gift card as I have 1 years worth of gamepass now. I cancelled the auto renewal and it still went through!!!!! This just goes to show what they say is BS and how terrible support has been.

I still can’t cancel my auto redeem (34 days and counting) They box that’s below says redeem reward and when clicked on, it crashes to the dashboard. I don’t have the option to cancel. I also tried to turn on auto redeem for the gift card and that says an error occurred. (That’s because auto redeem is on gamepass)

No matter what I try, nothing works and support has been abysmal unfortunately.

No you can't redeem the 1 month trial after purchasing GamePass. Also, if you redeem the trial code prior to purchasing GamePass and you purchase GamePass it will replace the trial and you will lose what days are left on the trial.

It was a 12 month gold card, I had gamepass before I redeemed the gold card so it should have just added the 12 months to my gamepass