My game wont update it says installation stopped

Hello Prodigy_456, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps mentioned on the link below:

Troubleshoot game or app installation problems on Xbox One | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

if that still didn't work, may I ask if you have an external hard drive plugged into your console?

Edit: I found somewhere to do a cold reboot or powercycle by unplugging power for a short while on the xbox and boot back up.

This worked to a point then all that happens now is the game is in the queue but says "installing" then stops and goes back to "Queued". and wont even progress to installing... then eventually says "Installation Stopped!"

Guess Im a step closer but it wont go any further.

Done a factory reset

tried again and still wont update. Just shows installation stopped

and says check internet connection.

Connection is fine 65mb/s speeds tried through router and personal hotspot but no joy.

dont understand why it wont update anything?

thanks

Same here and i'm getting really frustrated. i justs want to play my game, tried updating black ops 4 and it said installation stopped so i uninstalled and reinstalled, now the game wont even install.