My game wont start

This error is a correct message from your console. You could play the game for free the last weekend. After the weekend you have to buy the game to continue your game session. Hope that helps.

so yestarday I downloaded nba 2k19 cause i somehow had it free. I was playing it then i load up my xbox today, and it says i dont own this game when i was playing it yestarday.

heythere,i have the same code when trying to launch digital copy of pubg

Hello Marcus,

Thanks for coming to the forums. Are you by chance logging in on a different profile. We recommend to check your

order history to see if the game purchase says purchased. If by chance it doesn't then that would be why you are getting the message also. If still having issues you can request a call from support. They will be able to look at your account and see what
is going on.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi, Robert. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending game updates.



Go to “My Apps & Games”, select Mlb the Show 23, and press the more options button. From the list, select “Manage game & add-ons” and then “Updates”. Any updates will be available here.

Solution 3: Try to uninstall and reinstall the game

Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.