My game will NOT download it keeps saying "installation stopped"!

Hello, Seth. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

May I know if this is a dic game or a digital copy of the game?

Waiting for your kind reply.

it keeps saying that it starts to update but then says install stopped. for no reason.

Yeah no I thought I found the problem but I didnt and now only like 2 games work and when I tried to move one game it gets to a certain point and just doesnt move and then it keeps saying installation stopped and whenever I resume it keeps stopping

Hi RRGlorp, my name is Courtney and I would be happy to help.

I understand the problem you are having, with the intention of helping you I am going to suggest taking some steps to solve the problem. To do this you must follow the steps correctly in order, the first thing we are going to do is turn the console off and on (Known as a power cycle):

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it turns off completely.
2. Unplug the console power cord from the console and electrical outlet. Wait 5 minutes.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After completing these steps, you must delete and add your profile again in the console. If you don't know how to do it, you can access the following link:

https://support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one

As a last option recommended by me, it would be good to perform a reset on your console while keeping your games and applications. To do this, you must follow these steps:

Go to Settings > System > About system > reset, then select keep my games and apps.

You can get more information in the following Microsoft community thread:

https://answers.microsoft.com/thread/9f4f06c4-d4b1-4286-96d9-5e9bab0d5431

I hope this information is useful for you.

Best regards,
Courtney.

Hello Cueman 9! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having installation issues. Do you have other games on disc you can install and that do install? If possible, do you know anyone else who can try and install it?

Also does the disc have any scratches even small ones especially near the centre?