My game was removed from my library

Discus and support My game was removed from my library in XBoX on Windows to solve the problem; I got Star Wars: Jedi Knight Academy 2019 when it was on gold along with Assassins Creed: Rogue. I came back to play again after buying Kotor 1 & 2 to... Discussion in 'XBoX on Windows' started by JayDaKiNg1118, Mar 22, 2022.

  1. JayDaKiNg1118
    JayDaKiNg1118 Guest

    My game was removed from my library


    I got Star Wars: Jedi Knight Academy 2019 when it was on gold along with Assassins Creed: Rogue. I came back to play again after buying Kotor 1 & 2 to play and now the game is completely gone, I can download it from the Xbox App but it says I dont own it, and I want to play the game so I can beat the A.I. with Boba Fett again. How do I get my game back? Can you guys return my game? I want to play. Its really annoying because it could happen again for all I know and it needs to be fixed, and yes I've soft reset my Xbox. Just in case AC rogue is still on my account.

    :)
     
    JayDaKiNg1118, Mar 22, 2022
    #1
  2. Francia J. Win User

    My game was removed from my library

    I would like to clarify, you were able to get the game through games with gold?
  3. JayDaKiNg1118 Win User

    My game was removed from my library

    No other account had gold at the time except mine if I remember correctly.
  4. Francia J. Win User

    My game was removed from my library

    It may mean that it's not the account where the game was purchased. Kindly check other Microsoft accounts that you have.
  5. Francia J. Win User

    My game was removed from my library

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    We need to locate the transaction for the game first. Kindly sign in to https://account.microsoft.com/billing/orders. You should see the game stated as “completed”.
  6. JayDaKiNg1118 Win User

    My game was removed from my library

    The thing only goes as far back as October 22, 2020. I cant find it for I got it a year earlier.
Thema:

My game was removed from my library

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