My game refuses to download

✵ ���������� ✵ · Dec 5, 2022

So I've attempted to download Halo Infinite recently cause my friends want me to try some stuff on it, but no matter how much I try it refuses to download...

1. Halo Infinite w/ Campaign is around 53GB, I have 1.4TB of space left so I have room for such download

2. Everytime I attempt to download Halo Infinite, it seems it intentionally gets low download speed which in turn causes the installation to stop.

3. In rare cases after attempted download it'll disappear from the queue and show up in my "Games" section like it was downloaded. But when selected it gives me this:
"If you have the storage device or the disc, use that
Otherwise, install Halo Infinite from Microsoft Store on Xbox One . (0x8007048f)"

4. I attempted to download other games to see if it was just a internet speed problem but other games downloaded just fine, with acceptable download speed

5. I've hard reset my Xbox One to see if that would fix said issue but to no avail

6. I've also checked if there is any system updates that needed to be done, but my Xbox is completely up-to-date

So yeah all in all I'm stumped on what I should do

:)

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Mate, you probably have an external hard drive.

Remove it from the console, and install the game only on the internal HD.

See if the error persists.

If it continues, perform this test below

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

I remain at your disposal if you have any further questions.

NoahJones_527

The order is still pending. The purchase went through but the game is refusing to show up or download. Thank you for trying to help but this issue is refusing to be fixed

IXarxies

Was trying to install it to my ExHDD because internal storage was full but i moved a game or two across to the external drive and tried downloading it straight to the internal storage instead. And it finally worked after all this time! Why is that? Every
other game I've downloaded, whether its a game i just bought or something I've decided to re-download never had this trouble but this is the exception... Weird!

QUEENMISFITS

delete the game from your xbox then reinstall it again it should fix the issue

Sun Khou

Hi Isaak Miller

Greetings!

Thank you for posting in Microsoft Community.

Upon reading the description you have posted, it seems that you have an issue with Xbox wherein you would like to get some help with your current problem. As you were unable to complete or your games refused to be downloaded on your Xbox one console.

We understand, how important it is for you to download games on your Xbox one console. That is why we will do our very best to provide you with the best possible options that you can try.

Let’s work together in finding the best solution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• When did this issue occurred?

• What initial troubleshooting steps have you already tried so far?

• Have you already tried the troubleshooting steps provided from this support article link: Troubleshoot game or app installation problems on your Xbox console | Xbox Support?

• If possible, kindly please provide a screenshot/screen recording of the problem. In order for us to further investigate about this matter.

In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.

We look forward to your reply,

Sincerely

Khou Sun

Microsoft Community Moderator

My game refuses to download