My Game Pass Ultimate suddenly stopped working on my phone.

I am not receiving any error codes, and I have followed all the steps. Unfortunately it doesn't seem to be working. Usually when I open the app it gives me the option to sign right into a game from the home screen. At this moment it only gives me the option to download a game to my console, which is currently in another state.

Hi Kevin!

Please confirm on your account services page https://account.microsoft.com/services if you have an active Xbox Game Pass Ultimate subscription.

For me to identify further our support options, may I know from which country are you currently located?

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Are you receiving any error codes?

Please try to clear the cache of the app

1. Close the app from the recent applications menu.

2. Restart your phone.

3. Clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.

4. Clear the app storage then try again. Go to Settings > Apps, select the app, then select Storage > Clear storage.

7. Uninstall and reinstall. Press on the app icon until you get the option to Uninstall. 8. Then reinstall the app from Play Store.

If you have any trouble following any steps or the issue persists let me know!

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Xbox Series S, no error codes apart from it bringing up the "Buy GPU" screen.

First make sure your subscription is active: To view your subscription history and manage an existing subscription on your console: Press the Xbox  button on your controller to open the dashboard, then go to Profile & System > Settings > Account > Subscriptions. The link below has some information and solutions that can help you with this problemhttps://support.xbox.com/help/games-apps/cloud-gaming/setup-cloud-gaming-xbox-console

Yours sincerely,