My game keeps saying installation stopped after it gets about 17% done

Hi there! This is Virginia O.

I understand that you are experiencing issues installing your game via game disc.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check the disc for scratches or amage because even after cleaning, scratches can cause installation problems. To do this, hold the disc up to light and check for visible scratches or marks.

If scratches are present, consider using a disc replacement.

And then ensure sufficient storage space because installation may stop if there isn’t enough space on your console. Go to Settings > System > Storage.

Check available storage and free up space if needed.

Next is to clear persistent storage by going to Settings > Devices & Connections > Blu-ray > Persistent Storage. Select Clear Persistent Storage.

Then install the game offline. Please disconnect from the internet (Settings > Network > Go Offline). Insert the game disc and install it offline.

After installation, reconnect to the internet for updates.

If incase the issue persist after performing the troubleshooting steps, kindly use another Xbox console to confirm if it’s a disc issue. Test the disc on another Xbox console to see if it installs past 17%. If the problem persists on another console, the disc is possibly damaged.

Thank you for your cooperation.

My disclaimer...This is not an elegant solution, and I haven't tested this myself...

Network



First I would check the network to see how the performance is.

You mentioned that the files failed to download....

https://support.xbox.com/en-US/xbox-one/networking/slow-performance-solution

So it's important to make sure you can transfer files normally.

If it is working normally... great.

If it's really bad, try rebooting check it

and it if it still looks bad, shut it all down and re-seating all the cables and retest.

Un-Install



Once that's you are sure you have good bandwidth and it's stable...

Then you want to follow Bungie's instructions and Uninstall Destiny...

https://www.bungie.net/en/Help/Troubleshoot?oid=45178

I would read this entire techdoc as it also recommends rebooting to clear the cache.

Then if you have done that, then try Re-Installing.

Make sure you install one package, and then check it to make sure it finishes properly

before installing additional packages...

I hope this helps.

There’s no offline update too be done it’s simply my game installs then says installation has stopped and it won’t restart I’m getting quite frustrated now because what’s the point in me paying for online etc if I can’t play the latest games is there someone who’s from Xbox who you can speak to about this is?

I am trying to download the havoc dlc but it keeps getting to 99% stopping the going back to zero after it has done this a few times it says it cannot be downloaded

I thought the issue was fixed as I was able to download a game fully, but it tried to download another game and it said installation stopped again after it done about a 1.3GB.