My game has been removed without me doing anything with no refund

Discus and support My game has been removed without me doing anything with no refund in XBoX Games and Apps to solve the problem; I pre-ordered fifa 21 anout two months ago and i did nothing but play it when it came out buti get on and it says i have to buy it as i don't have it... Discussion in 'XBoX Games and Apps' started by AaronKing9, Oct 13, 2020.

  1. AaronKing9
    AaronKing9 Guest

    My game has been removed without me doing anything with no refund


    I pre-ordered fifa 21 anout two months ago and i did nothing but play it when it came out buti get on and it says i have to buy it as i don't have it and i went to uninstall and reinstall but it says i don't have it

    :)
     
    AaronKing9, Oct 13, 2020
    #1
  2. zork90 Win User

    Bought the Forza horizon 4+5 sale in Sweden while it was up but it has been refunded by the Microsoft store. How can they do this?

    Same here Dillon and Im from Sweden. I bought this bundle 6 days ago and I wake up today to see it has been refunded without me ever asking for a refund. It has also been removed from my Library. This is some really pisspoor sketchy behavior from Microsoft. I will for the rest of my life rather pay 10x the price to buy things from another platform than to buy from you guys again. Extremely dishonorable practice from MS, you should be ashamed.

    Imagine refunding something your customer has purchased from you 6 days later without saying anything.....
  3. SwordofWhedon Win User

    Would love an equivalent option with Xbox, similar to Steam's "Permanently Remove Game from Account"

    You can hide anything without achievements

    The only way to remove a game is to refund it.
  4. zork90 Win User

    My game got refunded without me knowing

    Hey I actually came here to write this same thing, I have the same issue. How dare Microsoft refund and remove a game from my library without asking me or telling me. I bought this bundle and game fair and square and paid for it several days ago, why am I waking up today to see that it has been refunded WITHOUT telling me. This is disgraceful behavior from Microsoft and believe it that I will never ever again in my lifetime purchase anything from you.

    Normally if customers actually do need a refund you move at the speed of a turtle to get us our money back and now when the supposed mistake have been made by you, you choose shift that to your customers?

    I would understand to some degree if they had done such a refund to people who aren't even from Sweden and switched store to circumvent this, but I am Swedish and I live in Sweden. If they made a mistake in their store they should honor it, really poor from you MS, really poor.
  5. Yol Uio Win User

    How to get a refund for purchases made 2 years ago

    It is not a refund for a game I am asking for, I was in game purchases that my 4 year old autistic son made without me knowing. The reason it has taken so long is because I have been in contact with my bank and my solicitor to get the best advice possible and they have told me that Microsoft have to refund me
  6. Aldar Gansukh Win User

    Xbox refund

    I need your help once more it's seems after the refund denial my game has been removed and not come back yet. What should I do
Thema:

My game has been removed without me doing anything with no refund

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