my game doesn't sincronizes

Hey Viniciusa

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to sync your game data.

This usually occurs when you sync your save data on a different console and come back without a stable internet connection, or it may even imply intermittent connection issues in general.

There is an article that covers
syncing games save error messages that provides troubleshooting steps to address this issue further.

Give this a try and let us know if this works for you!

when i started the game the game restarted from scratch even though i tried to sincronize my cloud data

it´s a bug. dont worry, try reinstall the game, your saved data will be sincronized, so you're not going to lose your progress.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox achievements.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly perform the following workarounds according to this article: "Problems with Xbox achievements and challenges" (https://support.xbox.com/en-US/help/games-apps/achievements/troubleshoot-achievements-challenges)

"1.) Make sure that you're connected to the Xbox Network:

If a completed achievement hasn't appeared online after 72 hours, your console might not be connected to the Xbox network. If you completed an achievement or challenge while offline, you won't receive related notices or rewards until you connect to the Xbox network.

Make sure that your console is connected to your network equipment (such as router, modem, or gateway), and then press the Xbox button  to open the guide.
Select Profile & system > Settings > General > Network settings.

Verify that your console is connected to the network. If necessary, select Test network connection to get a diagnostic.
After connecting to the network, try unlocking the achievement again.

2.) Check the Xbox service status;

Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.

https://support.xbox.com/en-US/xbox-live-status

3.) Check the achievement progress on your console:

When you unlock an achievement, you may not see a notification or an updated gamerscore right away. The Xbox service must validate your achievement first, which might cause a short delay.

If your gamerscore isn’t updated online, verify that it's updated locally on your Xbox console.
After your gamerscore has updated on your console, verify that the changes have synchronized to the Xbox network. To see your achievements on your console:

Press the Xbox button  to open the guide.
Select Game activity > All achievements.
Select the game in which you unlocked the achievement, and then view the unlocked achievements list.

4.) Check the achievement progress online:

You can check the progress of your achievement online to verify that your console has synchronized with the network.
To view your achievements online:

Sign in at Xbox.com.
Select your profile icon in the upper-right corner, and then select Xbox profile > Achievements.
Select the title of the achievement that you're trying to unlock.
If the achievement appears under Achievements, it's already unlocked.

If the achievement appears under “Locked Achievements,” either the achievement was not successfully unlocked, or the console hasn’t synchronized with the Xbox network. Allow up to 72 hours for this synchronization to take place. If it hasn't appeared after 72 hours, try unlocking the achievement again.

5.) Restart your console:

Restarting your console ensures that any achievements awaiting synchronization on the console are re-sent to the Xbox network:

Press and hold the Xbox button  in the center of your Xbox Wireless Controller to open the Power Center.
Select Restart console.
Select Restart.
Once you've restarted your console, allow up to 72 hours for the synchronization to take place."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

vc deve sincronizar o controle com o video game, sincronize os para ver se resolve o problema e tente usar ele pelo cabo para ver se esta funcionando certinho

[translation-you must synchronize the control with the video game, synchronize them to see if it solves the problem and try to use it by the cable to see if it is working correctly]